FAQs

Frequently Asked Questions

1. Products & Quality

Question: Are your products suitable for sensitive skin? Answer: Most of our products are designed with all skin types in mind, including sensitive skin. However, we always recommend checking the specific ingredient list or product description and performing a patch test before full use.

Question: Are your skincare tools easy to use? Answer: Absolutely. Every beauty tool in our collection comes with a digital or physical user guide to ensure you get the best results safely and effectively.

2. Shipping & Orders

Question: How long will it take to receive my order? Answer: We process orders within 1-3 business days. Shipping times vary by location but typically range between 7–15 business days. You can track your order status directly on our website.

Question: Can I change my shipping address after placing an order? Answer: Please contact us at tommygranot@gmail.com as soon as possible. If your order hasn't been processed yet, we’ll be happy to update the address for you.